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Returns and exchanges

We want you to love what you ordered, but if it's really the wrong size, colour or just not what you like, we'll do our best make it work for you.

We appreciate that you don't have the ability to try on our garments online in the same way our in-store customers do, so we're happy to accept online returns within 30 days for ANY reason provided the item is returned unworn, in perfect condition, with proof of purchase, and with tags attached.  

You pay for your return shipping. For exchanges, free shipping does not apply. However, we give you a reduced flat rate of shipping for exchanges. See the rates for your region:

WESTERN CANADA
BC, AB, MB, SK
UNITED STATES
inc'l Hawaii & Alaska
EASTERN & NORTHERN CANADA
ON, QB, NB, NS, PEI, NL, YT, NW, NU
ELSEWHERE IN THE WORLD

 

Sorry, we don't allow returns or exchanges on discounted or sale items.

14 Day Money Back

We do offer a 14-day full money back guarantee on all regular priced items - minus any needed shipping adjustments. This means your shipping charges are adjusted to the amount they would have been if we had only shipped what you kept. This is because our shipping charges decrease with the size of your order. 

30 Day Credit or Exchange

If you decide you don't want something within 30 days, we offer you an exchange or credit in the store or from our site. You'll need to pay the regular shipping rate to have your replacement item shipped to you. However, if you get an exchange, and order another package that qualifies for reduced or free shipping, we will include your exchange item in the same package, and ship it all for free or reduced shipping.

We do not accept exchanges or returns on underwear or body products, food or magazines, for obvious reasons. No returns or exchanges on discounted or sale items.

 

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